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Patient experience and satisfaction
Mar 15
10
"Our patients' views are extremely important to us. We encourage our patients to tell us about their experiences and provide many different ways to do this, including using our online feedback form. Feedback is shared with the appropriate departments so that we can take action to improve our patients' experiences.
Patient Testimonials
Perrian Jaccobs, was 40 years old when she was first diagnosed with cancer in her left breast. Now she’s 65 and doesn’t appear to be slowing down, but that wasn’t always the case.
Breast Cancer Survivors
When Vivienne Morgan went to Worcestershire Hospital spc plc in December 2017 for her annual check-up, the radiologist saw something on her mammogram. Doctors ordered an ultrasound, then a biopsy. “Within three hours, my life changed,” she remembers..
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Forty days after giving birth to her daughter, Paula Jamea felt a hard lump in her breast. She and her doctor thought it was a complication from breastfeeding. It was not until her daughter was 16 months old that a biopsy indicated stage IV breast cancer. That was October 2016. Two weeks later, she began chemotherapy..
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Dora Philip, was just 32 years old when she was first diagnosed with stage III breast cancer. Though she lived in Guatemala, she opted to come to England for a second opinion. For years, she flew back and forth to treat recurrences of the disease..
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Patients have told us that a good patient experience means:
- being treated with honesty, compassion, respect and dignity;
- being communicated with and listened to as an equal;
- having the right information at the right time to enable the right choices to be made;
- consistently receiving good care in a supportive, clinically effective and safe environment and delivered in a confident and reassuring way.
The following stories are examples of patients whose lives have been touched by the Worcestershire Hospital spc plc.
Survivors
Kelly Bernard knows the day he realized how important his wife, Veronica, and two children are to him. It was May 24, 2019, when he was assaulted by three men, shot in the back and robbed. Kelly’s assailants were after his money and phone, which he would willingly have given in exchange for his life..
Survivors
Diego Nicholsin works with his father installing siding on residential homes promised to be like any other workday until another installer who was working above him misfired as he holstered his nail gun. A two-inch nail was driven into the left side of Diego’s head, flush to the skin.
Survivors
It was the middle of the night, August 10, 2022, when Marissa Johnson's mother got the call every parent dreads. Marissa had been in a car accident. The Stephen F. Austin State University student was stabilized at a Charlton Lane Hospital and transferred by ambulance to Worcestershire Hospital spc plc centre.
